Customer Reviews and Testimonials
Online Customer Reviews (by showroom location)
Testimonials
To submit your own testimonial about your experience with Oregon Hot Tub or the products we sell, email us at info@OregonHotTub.com. Please note that photos and testimonial may be used in print or electronic marketing.
| Posted: February 2, 2012 "My recent hot tub purchase with OR Hot Tub was exceptional. In the showroom, Jay was outstanding in assisting with an appropriate tub selection for our needs and our limitations. Service from start to installation was seamless, and I feel fully comfortable with the entire process. I came to OR Hot Tub with a recommendation from my neighbor, I too will now recommend them." KR Bought: Freeflow Accent Bend, OR |
| Posted: February 1, 2012 "The delivery was great... Already have it hooked up last night, heated, and jumped in to enjoy at 5am this morning. So pleased with the whole process of buying from your group that I was about to reach out and thank you for the great service from all of your teams. Sales: You were extremely knowledgeable, comforting, and effective at engaging at the right pace to close the sale. Deck Contractor: Prompt service and assistance. Delivery: Very nice and easy to work with. All of your crew, including the crane operator, were on time, efficient, clean, and a pleasure to work with. Service: Had a small issue in the electrical last night after having it all hooked up but after talking with your service center, Jeff was prompt and helped me through getting it back online over the phone. Follow-up: This morning you reaching out is testament in itself that you run a class act. Thank you for the excellent experience with your company! " Tyson Y Bought: Limelight Flair Happy Valley, OR |
| Posted: January 3, 2012 "My total experience with Oregon Hot Tub has been excellent. From the customer service when purchasing it, the delivery, THE ACTUAL HOT TUB and the follow through after the fact of all of the above! I do as much research as I can before I make a large purchase like this and I feel so confident about my purchase from Oregon Hot Tub that every time I get in my hot tub I have no regrets. I was not talked into or pressured to buy more than I needed and got all I wanted. I also am confident that if and when the day comes that I may need it serviced, I will have no worries. Do yourself a favor folks and make sure you give Oregon Hot Tub the chance to show you a solid built tub and end up like me.....Getting a great hot tub with no buyers remorse or second guessing yourself!" Mollee Bought: Hot Spot Rhythm Albany, OR |
| Posted: November 14, 2011 "I've owned an Oregon Hot Tub since 2001 and it's been the best spa I've ever owned. The ease of maintenance, self contained plumbing and top of the line customer service have all been reasons for me to recommend these spas to friends. There's never been a major problem with the spa and when there have been small issues, Lonnie from maintenance arrives in a timely fashion to solve the problem. Also, the friendly staff at the Vancouver store have been polite and helpful over the years. I would recommend an Oregon Hot Tub to anyone who wants a quality hot tub, excellent service and the benefits from regular hot tub use." B. Hope Bought: Hot Spring Sovereign Vancouver, WA |
| Posted: September 27, 2011 "Joel was out first thing this morning and disconnected the 'old' hot tub and will return on Wednesday to put in the new sub panel and connect the new hot tub. I'll be spending my birthday in our new salt water hot tub. I can't wait. My daughter has asked to have the 'old' hot tub so it will not need to be hauled away. Thank you for all your help." Lynnn and Dave M. Bought: Hot Spring Envoy Amboy, WA |
| Posted: August 25, 2011 "We have been owners of ONLY Oregon Hot Tubs since 1989. We researched all the spas and decided Hot Springs was the top of the line. We started with the “dog bowl” with 110 amps. Then we graduated to the 220 on our second spa and now we are on our fourth. Due to buying and selling of our homes in Scappoose and Hillsboro and then moving here in Central Oregon, we have experienced four different models. We have NEVER been without a Hot Spring Spa since 1989 and we use it every day we are home even in minus degree weather here in Central Oregon! We like the moto-massage, the strong jets, the maintenance support and the ease of keeping the chemicals balanced. The one thing we have regretted was that their warranty only goes five years. It would be nice to be able to purchase an extended warranty through the Company. Want the best? Buy a Hot Spring Spa!" Ed and Karen Bought: Hot Spring Jetsetter Redmond, OR |
| Posted: August 23, 2011 "I love the ACE salt water system. I was skeptical at first when talking with our sales person. We decided that we would give it a go. Because of the ACE system, the tub basically maintains itself. We no longer have to be constantly adjusting and adding chemicals. This may sound rediculous, but we both really love the "bar top" lighting. It's just one more little touch offered on a Hot Spring tub that adds so much to our enjoyment. Lastly, the service we receive from the staff at the showroom, to the service department. We had a minor problem and the showroom staff walked me through several commons issues that may have caused our problems. None of those fixes worked, so he set up an email alert for the service department to call me Monday morning. They called first thing and had someone out to fix our problem quickly. I could go on an on. We love our Hot Spring Spa. We love our last one and it lasted over 16 years!" Keith and Joan Bought: Hot Spring Prodigy Previously Owned: Hot Spring Sovereign Tigard, OR |
| Posted: August 8, 2011 "Just had to write and say "THANK YOU, Jack!" I just had my Jettsetter delivered, and the smoothest delivery ever. The guys were so professional, fast and explained everything perfectly. I am sitting here writing on my laptop next to my spa as it is quietly running, smelling the fresh water as it is heating. Can hardly wait to get into it when it reaches temperature. Jack, from the Beaverton showroom, could not have been more helpful. He was so patient with me, as I was looking for something much smaller than my old dinosaur. I think we came back three times before I decided. He really educated me about the features I might want and need, and although I had pretty much decided on a [competitor's model], I'm glad I took his advice and did a wet test on both. Absolutely not even a question which one to buy after that. I was so relaxed after using the Hot Spring jets, I could have taken a nap in my car. So, thank you, Jack, and Hot Spring spas!" Deborah and Steven Bought: Hot Spring Jetsetter Scappoose, OR |
| Posted: August 4, 2011 "We have had our Hotspring Spa now for about 6 years and we couldn't imagine life without it! It is so relaxing after a long day at work, a little glass of wine, a little music under the stars......it doesn't get any better. We love Dale out at your Clackamas location. He and the crew out there are always so helpful every time we come in. Sometimes we stop by just to say "Hi". Plus, whoever invented the new "SILK BALANCE" should win the "Nobel Peace Prize". It is the best! Maintenance for our hot tub couldn't be easier! My recommendation is DON'T buy a hot tub from the fair or any dealer you're not sure of. Oregon Hot Tub will be here taking care of their customers when the others are long gone! Don't put it off any longer, really you don't know what you're missing! Tell dale out at Clackamas that Scott and Adele sent you." Scott and Adele Bought: Hot Spring Envoy Portland, OR |
| Posted: June 9, 2011 "I had a very old classic hotsprings - I'm guessing it lasted about 25-30 years. When it finally gave up a few months ago, I realized I was not going to be able to live without a spa. I had been going to Oregon Hottub for years for chemicals, parts and repair service so I started there. The whole process was amazingly easy! From Jack in the showroom, Trina coordinating everything for me, to Paul, Mark and Craig - even the crane operator, Chris, was awesome! Professional, friendly, and effecient! I'll never go anywhere else! I've had my spa for just a week now - I love my jetsetter and I love the saltwater system! Hats off to you guys, you are an awesome team! and Thank You! Denise S. Bought: Hot Spring Jetsetter Beaverton, OR |
| Posted: June 9, 2011 "I wanted to let you know how absolutely thrilled we are with our new hot tub! It looks amazing in our new porch! The maintenance and care of it has been very easy and the learning curve small. I really appreciate all the time you spent with me on the phone answering all my questions while I tried to decide which tub to get and then working with our contractor to have it set up just the way it needed to be set up. I know we were not your typical customer but really appreciate your flexibility and patience with the tub being a part of a larger project. We could not be happier. And yes we will happily recommend you to our friends and family. Thanks again for all your help." Heidi Y. Bought: Hot Spring Grandee Vancouver, WA |
| "Hello, I just wanted to drop you a line regarding one of your employees at the Beaverton Store, his name is Dean. I like to give credit where it is due and you are extremely lucky to have Dean on your Staff. He knows his customers and from day one has been absolutely wonderful to both myself and my husband. He is a winner, in fact I call ahead to make sure he is working before I drop in for chemicals, I don't want anyone else! His customer service is wonderful and he is an all around good guy. I have referred many folks to your business because I know Dean will take great care of them! p.s. I adore my tub and thank goodness every time I get into it that I bought a Hot Springs tub!" Cheryl and John Bought: Tiger River Sumatran Beaverton, OR |
| "I wish that I had a dollar for every time my wife and I say: I don't know why we waited this long to buy our hot tub. Especially with my wife's bad back and spinal problems. We are using our 14-year old Classic all the time. The Motto Massage is a must have!! We'll get another Hot Spring after down-sizing." Marvin I Bought: Hot Spring Classic |
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"This is the best purchase we have ever made in the last 20 years... It is a fun, healthy, restful and a great gathering place for 3 generations of relatives and friends. As for my back (original purpose) it's much better than a pill. |
| "My wife loves our spa and had me write this 'cuz I have better handwriting" (written on a comments pad in the Beaverton showroom) Rich and Genie Bought: Hot Spring Jetsetter Beaverton, OR |
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"I have had my spa over 10 years and it is one of the best purchases I have ever made. Worry and hassle free. When I update, it will be Hot Springs." |
| "We have the Jetsetter Spa and we just purchased the Silk Balance and LOVE IT!! No more skin problems, skin feels moister and maintaining the spa is easy! What a great product. Thank you for Oregon Hot Tub for taking good care of your customers. You rock! Silk Balance is an awesome product! Mary L. and Dean D. Bought: Hot Spring Jetsetter Onalaska, WA |
| "THE BEST investment we ever made!" Mike and Debbie Bought: Tiger River Bengal St. Helens, OR |
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"It's been a long wait, struggling through the bad economy without that money we had hoped to spend on a hot tub a year ago, but here we are with our new Hot Springs 'Sovereign' about to be installed and set up. Thank you especially to Dale who had to put up with me (Judy) coming into the Clackamas store to drool over the 'Sovereign' having taken a test soak with Brad almost a year ago now. There was something that just kept saying we HAD to get a hot tub and a really quality one from your company. And, since Dale also has a Sovereign at his home, he definitely gave us more reassurance. |
| "I referred my cousin to you guys to buy a hot tub and they are in Tacoma, and yesterday they got their new hot tub and love it. She called me to thank me for telling them about you guys and for you guys telling them where to get it in Tacoma. She said it was a store affiliated with you. Thank you for treating them good." John and Kathy Bought: Freeflow Tristar Vancouver, WA |
| "One of our primary reasons for choosing Hot Spring for our nightly vacation rental beach homes is because of the overall quality: electronics and motherboards last, pumps and motors hold up, heaters and ozonators are consistent and reliable, even the skirts and covers do well. Some added features we appreciate include: a quality cover, lots of sturdy jets with easy adjustment, very pleasing designs and colors...just an overall great spa package. We recently purchased our 4th Hot Spring spa and will add them to any future vacation homes... Hot tubs are a substantial purchase, but the expense of operating a Hot Spring spa is minimal. In most cases, we can not see a difference in our electric costs. With the super insulation, our chemical costs are also minimal. To date, repairs have been zero... Would we buy another Hot Spring spa? Yes, and without reservation. Each time we need a spa, we go through the same shopping process and always end up at Oregon Hot Tub. Our guests love them, our maintenance staff loves them, and we love them. Because the quality is so good, we are able to spend more on the initial purchase instead of constantly repairing a cheaper spa. We would compare our Hot Spring Spas to Lexus automobiles. |
| "As first time hot tub buyers we are most appreciative of all your help and patience with 'my dumb question of the day.' We were treated with respect and you answered our "rookie" questions with sincerity and honesty. Plus the fact that you took time on your day off to help us understand the chemical use was really above and beyond the call of duty. I will not hesitate recommending your product and your service to any of my friends. Thanks again." Mike and Cindy Bought: Hot Spot Sorrento Bend, OR |
| "Our Grandee is marvelous! Therapeutic-so we sleep better at night. Relaxing after a hard day's work. Reduces stress-we have our friends over-form of entertainment! Music part is fun too! The professional help and advice is top notch. Always with a smile, friendly and respectful. This is my 2nd spa because I moved. It had to be from Oregon Hot Tub!" Nancy Bought: Hot Spring Grandee Salem, OR |
| "...Thank you, Oregon Hot Tub, for caring for your customers' health and continuing the search for new products.!" Mary Louise and Dean Bought: Hot Spring Classic Jetsetter Onalaska, WA |
| "We both have had only positive experiences when dealing with your firm, both iat your showroom and with your technical staff at our home. It is sadly a rare event to find such a well run company with a well trained staff." Morgan and Judy Bought: Hot Spring Prodigy Portland, OR |
| "As a business owner myself, I knew you would appreciate knowing my complete satisfaction with your company and its employees. I was going to ask for the same service tech previously here in January. I am so pleased to find that today's tech was even better..the time he spent educating me on my hot tub was incredible...Thank you!" Judy Bought: Hot Spring Classic Lake Oswego, OR |
| "In a world where quality and service is rare to find. I've found both at Oregon Hot Tub. A special thank you to the Service Manager, our sales person for going the extra mile and a very "special thanks" to our service tech who went the extra mile above and beyond the call of duty, You all are a rare breed. From the bottom of our hearts "Thank You." Rory and Candace Bought: Tiger River Manora Salem, OR |
